> For the complete documentation index, see [llms.txt](https://size.club/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://size.club/docs/help/contact-support.md).

# Contact support

If something broke and troubleshooting did not fix it, report it to the team.

## The main path: submit a bug

Use the bug icon in the top right of the nav, or in the profile dropdown, from the screen where the issue happened. This is the fastest route to the team, and accepted reports earn XP and can unlock [achievements](/docs/progress-and-preseason/achievements.md).

## Urgent, or cannot log in?

Open a ticket in the [Size Discord](https://discord.gg/hbQcVVSQ8Q). That is the priority channel for anything money-related or blocking, and the only channel that works when the app itself is out of reach.

## What to include

Faster detail gets faster help:

1. Screen name (Trials, Terminal, Store, Wallet, etc.)
2. What you clicked step by step
3. What you expected to happen
4. What happened
5. When it happened (date, time, timezone)
6. Username and wallet address if relevant
7. Screenshots if you have them

## What support can help with

* Account access issues
* Missing deposits, withdrawals, or payouts (after reasonable confirmation time)
* Trials that consumed a Key without a clear result
* Terminal sync or order issues
* Referral tracking disputes (with signup evidence)

## Response expectations

Critical trading issues get priority during market hours. Include clear steps to reproduce the problem.


---

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