> For the complete documentation index, see [llms.txt](https://size.club/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://size.club/docs/help/troubleshooting.md).

# Troubleshooting

Size is live. Network hiccups happen. Most issues resolve with a short wait and a refresh.

Found a bug rather than a hiccup? Size has a proper bug submission flow and we genuinely want the reports: use the bug icon in the top right of the nav, or in the profile dropdown. Accepted reports earn XP and can unlock [achievements](/docs/progress-and-preseason/achievements.md). Anything urgent: open a ticket in the [Size Discord](https://discord.gg/hbQcVVSQ8Q).

## UI stopped updating

1. Wait a few seconds.
2. Refresh the page.
3. Log in again if prompted.
4. Skip spam-clicking the same button.

The UI shows last known state until sync resumes, then reconciles to server truth.

## Numbers look wrong (prices, PnL, positions)

1. Wait a few seconds. Values can lag briefly.
2. Refresh the page.
3. Check the connection indicator in the terminal strip.

If it persists, submit a bug report (bug icon, top right).

## Trial stuck or frozen

1. Note the timer and your last action.
2. Refresh once.
3. If the Trial already ended, check Inventory for Key status and Your Grading.

Confirm the first Trial ended before you start a second Key Trial. Contact support if a Key consumed without a result.

## Deposit not showing

On-chain deposits take time.

1. Confirm you sent USDC on the network shown on your Receive screen.
2. Wait for block confirmations.
3. Refresh wallet balance.

## Withdrawal not arriving

1. Check the transaction status in your history.
2. Confirm the destination address you nominated.
3. On-chain confirmation can take a few minutes.

If it is confirmed on-chain but not at your address, contact support with the transaction details.

## Cannot open terminal

Trading requires an equipped active Life.

1. Win a Trial (#1), or equip an existing Life from inventory.
2. Return to HQ → Terminal.

## Payout blocked

Common blockers:

* Below the $5 minimum
* The amount would take you past your daily headroom (the rest unlocks after the 00:00 UTC reset)
* Life is breached (earnings on a breached Life are void)
* A verification request is pending (Size can ask in some cases)

Check the error message in the payout flow.

## Still stuck?

Submit a bug (bug icon, top right, or profile dropdown), or for anything urgent open a ticket in the [Size Discord](https://discord.gg/hbQcVVSQ8Q). Include:

* Screen you were on
* What you clicked
* What you expected vs what happened
* Approximate time and timezone

More routes: [Contact support](/docs/help/contact-support.md).


---

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